Contact Us

We want the services we provide to be the best possible and that is why your feedback is important to us.

You can make a compliment, suggestion or give feedback in a number of ways. You can:


Complete the feedback form below or download the complaint form:

Or download or complaints policy and procedure 10043689 Complaints Policy & Procedures

Customer Feedback Form

LAURUS is always seeking responses from its customers.  All feedback or complaints will be thoroughly and fairly considered, dealt with in a timely manner and then used as a basis for further improvement if appropriate.

All feedback or complaints are treated in strictest confidence

  • Part 1 Your Personal Details

  • Part 2 Your Feedback

  • Part 3 What would you consider to be an acceptable outcome?


The process for dealing with customer complaints can be found here.