HANDLING DIFFICULT SITUATIONS
1 Day Event
Throughout the course of our personal and professional lives we will be faced with interactions with other people that will prove difficult to handle. This course helps identify the stressful situations we may find ourselves in; how to communicate appropriately and analyse and assess the situations we may find ourselves in.
By the end of this course you will be able to:
Identify appropriate communication methods to work with individuals who may be in a highly stressed state.
Recognise the associated skills required to manage situations and the impact of this on yourself and others.
Assess the risk of any situation.
Consider strategies for dealing with a variety of situations safely.