USING TELECOMMUNICATION FOR EFFECTIVE ENGAGEMENT

For some practitioners, their roles are predominantly focused on working with service users via telephone contact.  As the visual connection with the service user is missing, this places more onus on the practitioner to make the best of the telephone contact they have.  This training event will help you to explore effective engagement skills that will ensure telephone contacts remain meaningful.

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By the end of the course you will be able to:

• Identify your preferred approach to communication

• Identify how to build initial rapport over the phone

• Identify techniques which help you get more from your call

• Analyse conversations and apply appropriate interventions

• Explain the difference between hearing and listening and its impact on recognising risk and reducing re-offending

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This 1 day training course is aimed at those in ‘hub’ roles or anyone who feels that they could develop their skills in meaningful telephone contact with service users.